My opener goes down a foot and reverses, but if I hold the wall button the door will close completely.
If the opener has been installed since 1993, they all have safety beams or eyes mounted on each track about 5 inches from the floor. Check your eyes! (No, you don't need to see the optometrist!).
1- See if there is anything in front of the sensors, like a shovel or box.
2- Clean them and check the alignment.
3- See if the wires have become detached.
If none of these remedy the condition, call us.